Business Intelligence from Mining VoIP Voice Recordings

Author(s)/Presenter(s):
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Publish Date: 
Monday, April 16, 2007
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Abstract: 

Today the convergence of telephony and the digital world due to the VOIP changeover is creating unprecedented opportunities to exploit and mine voice data not readily available before. Our presentation will describe technology used to record VOIP voice calls and detail typical storage architectures for voice storage. We conclude with how to mine voice recordings using keyword spotting, phonetic search, and other technology readily available today and discuss future voice recognition trends.

Learning Objectives

Understand VOIP recording and analysis technology and its impact on your storage and networking technology today
Understand some potential future voice analytic capabilities and how this may impact your business
Understand VoIP recording, storage, and analysis technology architecture and performance requirements so as to be able to speak to vendors about your needs and expectations