SNIA Developer Conference September 15-17, 2025 | Santa Clara, CA
Abstract
This presentation covers the difficulties that vendor support organisation have when customers are calling for support. It gives guidelines of how to prepare if equipment fails and how to present this to the vendor in such a way that time to resolution is as short as possible.
Learning Objectives
Obtain knowledge of support preparation when failures occur
Obtain the ability to identify which pieces of information to collect so that vendor support and engineering organisations are able to resolve the problem in the most effective way.
Learn to isolate the needed vs. wanted information.